Privacy Policy

Last updated: September 2026

This page explains what personal data tolkme.com ("we", "the service") collects when you use it, why, who we share it with, and what rights you have. For our legal name and contact address, see our Imprint.

What we collect

Name and email — provided when you start a call or subscribe.
Call audio and AI-generated summaries — your voice during a call is processed in real time to power the conversation. After each call, a short summary is generated and stored against your email so Luna can recall context in future calls.
Payment information — handled entirely by Stripe; we never see or store your card details ourselves.
Basic technical data — such as IP address, handled transiently by our hosting and voice infrastructure providers to deliver the service (e.g. fraud prevention, connecting your call).

What we use it for

Running the call itself, and letting Luna recall previous conversations with you.
Processing payments and managing your subscription.
Preventing abuse — for example, limiting the free trial to one use per email, and spacing out calls to keep the service sustainable.
Sending you service-related emails you've asked for: a login/verification code, or a notification that we're live, if you signed up for one.

We do not use your data for advertising, and we do not sell it to third parties. We don't run ads and don't share your information with data brokers or marketers.

Legal basis for processing

Depending on the data: your consent (e.g. the checkbox before a call), performance of a contract (running your subscription), and our legitimate interest in preventing abuse and keeping the service financially sustainable (Art. 6(1)(a), (b) and (f) GDPR).

Who else sees your data

We use a small number of service providers ("processors") to run tolkme.com. Each only sees the data it needs to do its job:

Provider	What for
Vapi (and the voice/AI providers it uses on our behalf)	Powers the live conversation and generates call summaries
Stripe	Payments, subscription billing, invoices
Netlify	Hosting the website and the small server functions it runs on
Resend	Sending verification codes and "we're live" notification emails

Some of these providers may process data outside the EU/EEA (for example, in the United States). Where that happens, we rely on their Standard Contractual Clauses or equivalent safeguards required under GDPR.

How long we keep data

We keep your most recent call summaries (up to the last few calls) so Luna can recall them. Subscriber and billing records are kept for as long as your subscription is active, and afterwards for as long as required by tax and accounting law. You can request full deletion of your data at any time (see below) — where we're not legally required to keep something (like invoices), we delete it.

Local storage in your browser

After verifying your email, a small session token is stored in your browser's local storage so you don't have to look anything up mid-call. We don't use advertising or tracking cookies.

Your rights

Under GDPR, you can ask us to: access the data we hold about you, correct it, delete it, restrict or object to its processing, or receive a copy in a portable format. You also have the right to complain to your local data protection authority. To exercise any of these, contact us using the details in our Imprint.

Changes to this policy

If this policy changes, we'll update the date at the top of this page.